Shipping & Returns
Shipping & Returns
Shipping
We ship worldwide to over 230 countries. Orders are processed within 1–3 business days of being placed.
Because we source products from specialized suppliers to bring you the best selection at great prices, delivery times are longer than standard retail:
- United States: 10–20 business days
- International: 15–30 business days
You'll receive a tracking number by email as soon as your order ships. Please allow 3–5 days after shipment for tracking info to update. If you would like to email us to ask about your tracking number, you may do so at tracking@dulcesupply.co
Returns & Refunds
Not happy with your order? We've got you covered.
- Contact us within 30 days of delivery at support@dulcesupply.co
- For defective, damaged, or incorrect items, we'll send a replacement or issue a full refund — no need to return the item
- For change-of-mind returns, items must be unused and in original packaging. Return shipping is the customer's responsibility
- Refunds are processed within 5–7 business days of approval
Order Issues
If your package hasn't arrived within the estimated window, or if something looks off, email us at support@dulcesupply.co with your order number, and we'll investigate right away.
Contact Us
We typically respond within 48 hours. Don't hesitate to reach out — we're here to help.